Last Updated: August 29, 2026
Who we are
Brown Brothers HVAC (“Brown Brothers HVAC,” “Company,” “we,” “our,” or “us”) respects your privacy.
This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit brownbroshvac.com, request residential or commercial HVAC service, submit a quote or contact request, or otherwise communicate with us through the Website.
Brown Brothers HVAC provides residential and commercial heating, cooling, installation, repair, maintenance, furnace, heat-pump, and related HVAC services primarily within the Metro Atlanta area.
Information We May Collect
Information You Provide
When you contact us or submit a Website form, we may collect information such as:
- first and last name;
- company or organization name;
- telephone number;
- email address;
- service or property address;
- whether the request concerns residential or commercial service;
- type of HVAC service requested;
- information about your heating or cooling system;
- description of a problem or service need;
- preferred method of contact;
- appointment or scheduling information; and
- files, photographs, documents, or other information you voluntarily submit through a form, if that feature is available.
Please do not submit sensitive personal information that is unnecessary for providing HVAC services.
Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically by the Website, hosting provider, analytics services, security tools, or similar technologies.
This information may include:
- diagnostic, security, and performance information.
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages viewed;
- date and time of visits;
- approximate geographic location;
- Website interactions; and
How We Use Information
Brown Brothers HVAC may use information collected through the Website to:
- respond to inquiries;
- schedule and provide HVAC services;
- prepare estimates or quotes;
- evaluate residential and commercial service requests;
- communicate regarding appointments and service;
- follow up regarding customer inquiries;
- maintain business records;
- improve Website content and functionality;
- understand Website traffic and usage;
- prevent fraud, spam, abuse, or security threats;
- comply with applicable legal requirements; and
- protect the rights, property, safety, and operations of Brown Brothers HVAC and others.
We do not use information submitted through the Website for purposes materially unrelated to those described in this Policy without appropriate notice or consent.
Calls, Emails, and Text Messages
If you provide contact information while requesting service or information, Brown Brothers HVAC may contact you using the telephone number or email address you provide.
This may include calls, emails, or text messages concerning:
- your service request;
- appointment scheduling;
- estimates or quotes;
- technician arrival or service information;
- follow-up questions; or
- a commercial service inquiry.
We will not interpret submission of a service-request telephone number as consent to unrelated automated promotional text messaging unless separate consent has been obtained where required.
Cookies and Similar Technologies
The Website may use cookies or similar technologies to support Website functionality, security, analytics, preferences, and performance.
Cookies are small data files stored on or associated with your browser or device.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.
If analytics, advertising, embedded maps, videos, or other third-party technologies are added to the Website, those providers may also use cookies or similar technologies subject to their own privacy practices.
Analytics
Brown Brothers HVAC may use website analytics tools to understand how visitors locate and interact with the Website.
Analytics information may include traffic sources, pages viewed, device information, general location information, and Website usage patterns.
Where practical, this information is used in aggregated form to improve Website performance, content, marketing, and customer experience.
How We Share Information
Brown Brothers HVAC does not sell personal information submitted through the Website for monetary consideration.
We may share information when reasonably necessary with service providers that support our business, such as:
- website hosting providers;
- website developers or administrators;
- email providers;
- form-processing services;
- analytics providers;
- security and spam-prevention providers;
- scheduling or customer-management providers; and
- professional advisers when appropriate.
These providers may process information only as necessary to perform services for Brown Brothers HVAC or as otherwise permitted by their applicable agreements and policies.
We may also disclose information:
- when required by law, subpoena, court order, or legal process;
- to enforce our rights;
- to investigate fraud or misuse;
- to protect health or safety; or
- as part of a business transfer, merger, acquisition, financing, or sale of assets.
Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain customer and business records, fulfill contractual obligations, resolve disputes, meet legal or tax requirements, and protect legitimate business interests.
Different categories of information may be retained for different periods.
Data Security
Brown Brothers HVAC uses reasonable administrative and technical measures intended to protect information from unauthorized access, alteration, loss, misuse, or disclosure.
However, no Internet transmission, website, email system, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending upon where you reside and applicable law, you may have certain rights relating to your personal information, including the right to request:
- access to information we maintain about you;
- correction of inaccurate information;
- deletion of certain information;
- information concerning how personal information is used or disclosed; or
- restriction or objection to certain processing.
Not every right applies in every jurisdiction or circumstance.
To make a privacy request, contact Brown Brothers HVAC using the information listed below. We may need to verify your identity before processing certain requests.
Third-Party Websites
The Website may contain links to manufacturers, professional organizations, social networks, maps, or other third-party websites and services.
Brown Brothers HVAC is not responsible for the privacy or security practices of third parties. You should review the privacy policies of those services before providing personal information to them.
Children’s Privacy
The Website and Brown Brothers HVAC’s services are intended for adults seeking residential or commercial HVAC services.
We do not knowingly collect personal information online from children under 13. If we learn that information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Do Not Track and Browser Controls
Some browsers provide “Do Not Track” or similar privacy signals. Because there is not a universally adopted technical standard governing all such signals, the Website may not respond uniformly to them.
Visitors may also use browser privacy and cookie controls to limit certain forms of tracking.
U.S. Website and Service Area
Brown Brothers HVAC operates in Georgia and primarily provides services within the Metro Atlanta area.
If you access the Website from outside the United States, you understand that information may be processed and stored in the United States, subject to applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Website, business practices, technologies, or legal requirements.
The revised policy will be posted on this page, and the “Last Updated” date will be updated accordingly.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy may be directed to:
Brown Brothers HVAC
Metro Atlanta, Georgia
Website: brownbroshvac.com
Email: [BUSINESS EMAIL]
Phone: 470-969-5662